AI & AutomationDes Traynor7 February 2025
Des Traynor
Co-founder & Chief Strategy Officer, Intercom
News & UpdatesDes Traynor10 October 2024Fin 2: Powered by Anthropic's Claude LLM
Product & DesignDes Traynor18 January 2024Intercom on Product: Riding the AI wave in 2024
Product & DesignDes Traynor15 September 2023Intercom on Product: Product strategy in the age of AI
AI & AutomationDes Traynor10 August 2023AI-powered UI (aka "Return of the Chat")
Product & DesignDes Traynor25 May 2023Intercom on Product: The AI revolution and the future of customer service
Customer ServiceDes Traynor14 March 2023Conversation starter: A chat about our groundbreaking new AI chatbot
Product & DesignDes Traynor2 March 2023Intercom on Product: Our manifesto for next-generation customer service
AI & AutomationDes Traynor2 February 2023ChatGPT is here to stay. Where will it take us?
Customer ServiceDes Traynor31 January 2023Our grand experiment with GPT and generative AI
AI & AutomationDes TraynorFergal Reid9 December 2022Intercom on Product: How ChatGPT changed everything
Product & DesignDes Traynor30 November 2022Reaccelerate: Finding new engines of growth in your business
Product & DesignDes Traynor8 September 2022Intercom on Product: The new dawn of Machine Learning
Product & DesignDes Traynor25 May 2022Intercom on Product: Facing the tech slowdown
Product & DesignDes Traynor20 January 2022Intercom on Product: Speeding back up when momentum drops
Des TraynorLiam Geraghty16 December 2021Andrew Chen on how tech’s giants drive growth with network effects
Product & DesignDes Traynor9 November 2021Growing up without growing old: How to keep the startup spirit as you scale
Product & DesignDes Traynor20 October 2021Foundations to build on: Intercom's principles for building product
Product & DesignDes Traynor19 August 2021Intercom on Product: Keeping the momentum going as you scale
Product & DesignDes Traynor16 June 2021Trajectory matters more than state