The Intercom Customer Service Trends Report 2024
We asked 2,000+ customer service professionals across the globe how they’re meeting the challenges and opportunities of 2024—discover what they said.
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1200 1201"%3E%3C/svg%3E)
AI has radically changed customer service
of support teams say AI is directly influencing customer expectations
of support teams are already using AI
of support teams are more optimistic about AI compared to a year ago
What you’ll learn:
See this year’s top five customer service trends—plus strategies to meet rising customer expectations, including:
Tips to enhance efficiency for both your team and customers using AI and automation
How to help your support team grow into new roles created as a result of AI
How support metrics are shifting in an AI-driven world and new ways of measuring success
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 600 501"%3E%3C/svg%3E)
Join the discussion to stay ahead of the 2024 trends
Customer Service Trends 2024 Webinar
Join us to hear how industry thought leaders are navigating the top five trends shaping the customer service landscape—and gain the insights you need to deliver best-in-class support in the year to come.
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 600 500"%3E%3C/svg%3E)