Support for customers, before they need it
Onboard, educate, and notify your customers with in-context, automated messages—cutting support volume and keeping customers happy.
Tools to onboard customers and get ahead of known issues
Onboard customers faster
Onboard users with interactive guides, personalized tasks, and in-app highlights—no code required.
Create targeted user journeys
Build omnichannel message sequences for customer segments with an easy-to-use visual builder.
Reduce volume at the source
Inform customers of issues when they arise, with a selection of message types to choose from.
Keep new users in your product and out of your inbox
Build powerful automated support experiences
Create cohesive targeted message sequences across channels with a no-code visual builder.
The right message, right when it matters
In-product Messages
Share news and updates with your customers directly inside your product to provide in-context help.
Mobile Push
Send customers a mobile notification that can bring them back into a specific place in your app or support conversation.
Banners
Provide customers with system-wide notifications on your website or product to communicate important updates.
Additional Features
Chats
Deliver proactive messages with contextual information and relevant updates directly in the Messenger.
News Items
Share support-relevant or company news and updates with customers directly in the Messenger.
Surveys
Send targeted, in-context surveys to understand customer behavior on web, mobile, or in-app.
Test your message and implement the winning strategy
A/B Testing
Run quick tests using different messaging variations and choose the winning message to improve engagement.
Templates
Leverage pre-built templates for popular use cases—from onboarding new customers to notifying them of outages.
Customers using Outbound see transformative results
"By proactively targeting specific customers … we’ve seen a reduction of almost 80% in the contact rate for temporary issues."
"Our onboarding completion rate is almost 5x higher than with our previous solution. Onboarding is much more personalized and far more scalable."
"Intercom’s Outbound and self-serve support capabilities are really powerful for us. They’ve enabled us to maintain a customer contact rate of 7%. We’re also using features like Series to be more personalized in our approach to messaging customers."
