Tickets that continue the conversation
Resolve complex issues more efficiently with tickets designed to streamline collaboration and keep the conversation going—no switching tools, no lost context, no missed updates.
A better system for team collaboration and real-time customer updates
Customer Tickets
Move from conversation to ticket to solve complex issues and keep customers informed.
Back-office Tickets
Ensure all teams have the context they need to collaborate more efficiently.
Tracker Tickets
Share updates and resolve issues impacting many users with a single ticket.
Move seamlessly between conversations and tickets
Streamline back-office collaboration
A separate ticket when it’s needed
Assign back-office teams a separate ticket that allows for internal, private notes.
Always connected for context
Conversations, notes, and customer data are always accessible so front- and back-office teams never lose context.
Track multiple customers with one ticket
Plus everything else you need to resolve complex issues faster
Side conversations
Start a conversation with external partners from within the context of the customer conversation.
Company portal
Give customers a central portal to view, track, and take action on all their team’s tickets.
Custom states
Create unique ticket states for tracking that align with your team processes and reporting.
Fully integrated with the Intercom platform
Workflows
Automate actions like assigning ticket types to specific teams with our visual, no-code builder.
Lite seats
Let back-office teams access Intercom as a collaborator and help resolve tickets more quickly.
Customer notifications
Give customers real-time updates over email and chat as their tickets progress.
Integrations
Connect to Slack, Jira, our APIs, and more for better team and customer experiences.
Reporting
Track and optimize your team’s impact with ticket metrics and dashboards.
SLAs
Set ticket SLAs to more effectively track your team’s response and resolution times.
A ticketing system that saves time and effort for agents and customers
"Since moving our support ticketing from Zendesk to Intercom, we’re not only saving both money and agent time by consolidating to one support platform, but we’re also delivering a faster and more personalized experience to our customers."
"The new ticketing flows made it easier to set up and maintain rules. A huge time-saver that helps us provide better service."
