Articles and podcasts exploring how ChatGPT, generative AI, and Large Language Models are going to transform customer service.
As a support leader, you’ve welcomed new team members lots of times. Much the same principles apply when adding an AI tool like Fin to your tech stack. Here, we explore how you can apply your experience to bringing a new AI bot on board.
Customer Service 6 min read
AI bots like Intercom’s Fin answer customer questions based on the help content in your knowledge base. Here’s how you can optimize it ahead of Fin’s release.
AI & Automation 4 min read
To understand the effects of AI on the customer service industry, we surveyed over 1,000 support leaders and practitioners. Our full global report is coming soon, but here are some early insights we’ve gotten from more than 400 support leaders in North America.
AI & Automation 2 min read
We’re in the midst of an AI revolution, with massive implications for the customer service industry – here are three predictions for how CS work will change in the era of AI.
AI & Automation 25 min watch
Intercom Co-founder and CSO Des Traynor and Director of Machine Learning Fergal Reid sit down to discuss our new AI chatbot – Fin.
AI & Automation 60 min watch
Recent breakthroughs with large language models have exceeded all of our expectations. We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service.
AI & Automation 30 min listen
ChatGPT has taken the world by storm, and in this episode we reveal the customer service features we have built using this revolutionary AI.