AI & Automation 6 min read
Embracing complexity: Designing our Custom Bot builder
For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it…
AI & Automation
Our latest articles and podcasts about artificial intelligence and how it's transforming customer service
AI & Automation 31 min listen
Microsoft’s Lili Cheng on making bots more human
Lili Cheng, VP of Artificial Intelligence and Research at Microsoft, explains how chatbots and humans complement each other, when and how to give your chatbot a voice, and much more.
AI & Automation 8 min read
Announcing Custom Bots, the chatbots that drive business growth
Today we are launching a brand new product called Custom Bots, which allows you to create completely customizable chatbots on…
AI & Automation 3 min read
The one simple question our bot asks that saves our sales team hours
How the Intercom bot, Operator, makes sure our sales reps don’t waste the time of visitors who are looking for customer support.
AI & Automation 32 min listen
Intercom’s Fergal Reid on the product implications of AI and machine learning
Somewhere between the media hype and command line interfaces, machine learning and AI do represent the opportunity to build better products.
AI & Automation 5 min read
Bot names – what should you name yours?
Every year in design circles, there’s a buzzword. This year, the buzzword is without question bots. And as with anything…
AI & Automation 6 min read
Rethinking customer support automation
In most cases, customers get in touch with businesses because they have a question they need answered, or a problem…
AI & Automation 5 min read
Principles of bot design
Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense. But…
