AI & Automation 18 min read
The ultimate guide to knowledge management in the age of AI
Everything you need to know about effective, AI-optimized customer service knowledge management, in one comprehensive guide.
AI & Automation
Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
AI & Automation 10 min watch
The Ticket: How Fin AI Copilot changes the game for support teams
Intercom’s Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it.
AI & Automation 8 min read
There’s no going back – the new era of AI-first Customer Service has arrived
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space.
AI & Automation 25 min watch
Introducing ‘Off Script’, a new series from Intercom
Off Script is a new series of candid conversations with Intercom leaders, about the extraordinary AI-driven transformation we’re currently experiencing.
AI & Automation 38 min watch
Intercom on Product: The evolution of product management in the age of AI
Intercom VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era.
AI & Automation 27 min watch
The Ticket: How AI is transforming customer service tech stacks
Customer service tech stacks are fragmented and slow, but consolidated AI-powered support platforms are transforming what is possible. Discover how Intercom’s Support team is pioneering this transition.
AI & Automation 5 min read
Five key takeaways about AI product management
The arrival of generative AI is raising lots of entirely new questions for product managers as they learn to rethink how they work. Here are some of the top lessons we’ve learned so far.
AI & Automation 15 min read
A new age of UX: Evolving your design approach for AI products
Working with AI might be a new challenge but it doesn’t need to be intimidating. This post asks a simple set of questions to help you move forward with confidence as you start designing for AI.
AI & Automation 36 min watch
The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video
Victor Riparbelli, CEO of Synthesia, joins us to discuss how generative AI is revolutionizing video production.