AI & Automation 58 min listen
2023 in review: Highlights from this year’s best conversations
Our traditional end-of-year compilation is back, featuring highlights from a year of great conversations on the Inside Intercom podcast.
AI & Automation
Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
AI & Automation 20 min read
Understanding AI: How we taught computers natural language
ChatGPT has revolutionized the world’s perception of artificial intelligence – but how did we get here exactly? Explore the remarkable advancements and milestones in natural language processing that led to this groundbreaking innovation.
AI & Automation 31 min watch
All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI
What are the implications of AI for SaaS companies and early-stage SaaS investors? Point Nine’s Christoph Janz joins us to discuss.
AI & Automation 30 min listen
How AI is creating support roles, not taking them
What does that future look like for support teams? And how can you best prepare for the new opportunities and challenges to come? Listen to a panel of industry experts to find out.
AI & Automation 49 min watch
HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy
HubSpot’s Director of Customer Support for EMEA Noel O’Reilly on how AI and automation are affecting customer service today and HubSpot’s AI strategy for years to come.
AI & Automation 41 min watch
Intercom on Product: Product strategy in the age of AI
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.
AI & Automation 15 min read
A whole new world: The exciting new roles AI is creating in customer support
As the customer service space finds new and exciting ways to work with AI, the roles and career paths that make up support teams are being reshaped. Here are just a few of the brand new roles already emerging as customer service embraces AI.
AI & Automation 55 min watch
The emergence of superintelligent AI
We take superintelligence head-on – the knowns and the unknowns, from the ethics to the threats and the challenges of regulation.
AI & Automation 25 min watch
Learn how AI can unlock productivity, according to AI founder Andrew Louder
AI guru Andrew Louder reveals how to select and implement the right AI tools for your chatbot to unleash productivity.