AI & Automation 55 min watch
The emergence of superintelligent AI
We take superintelligence head-on – the knowns and the unknowns, from the ethics to the threats and the challenges of regulation.
AI & Automation
Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
AI & Automation 25 min watch
Learn how AI can unlock productivity, according to AI founder Andrew Louder
AI guru Andrew Louder reveals how to select and implement the right AI tools for your chatbot to unleash productivity.
AI & Automation 8 min read
Privacy, security, accuracy: How AI chatbots are handling your deepest data concerns
No company can afford to take risks with customer data. Here, we’ll cover the most important things to understand around how AI chatbots are affecting data security and privacy across industries, and the way we’re approaching these issues when it comes to Fin.
AI & Automation 5 min read
AI-powered UI (aka “Return of the Chat”)
AI is already transforming software that has relied on text input and chat, but it’s time to start imagining how LLMs are going to revolutionize powerful tools with complex UIs.
AI & Automation 4 min read
The 4 big myths about AI in customer service
Every day, we hear something new about AI – what it is, how it’s evolving, and how it will impact us. There’s still so much we don’t know about this technology, but there are some myths we can already bust, at least when it comes to customer service.
AI & Automation 15 min read
The AI bot buyer’s guide: How to find the right AI chatbot for your support needs
According to our research, 69% of support leaders plan to invest more in AI in the year ahead. But not all bots are created equal, so here’s how to find the AI chatbot that’s right for you.
AI & Automation 20 min listen
What happens when customers meet chatbots? Discussing our latest research on AI in customer service
Do people actually enjoy interacting with customer service chatbots? And what do they think about the new generation of AI-powered bots? Join us as we dive into our latest research to find out.
AI & Automation 9 min read
To AI or not to AI? The support leader’s dilemma
Here are some of the biggest considerations for CS leaders as we embark on this once-in-a-generation shift in how we provide support.
AI & Automation 20 min listen
AI educator Kavita Ganesan on uncovering AI opportunities in your business
Becoming AI-ready can be daunting at first. This AI expert shares a repeatable framework that helps you seize the right opportunities, measure their success, and set the stage for a seamless transition.