AI & Automation 5 min read
How do your customers feel about AI chatbots?
Learn about our research into the most common attitudes to chatbots, and how those perceptions are changing now that AI chatbots are here.
AI & Automation
Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
AI & Automation 40 min listen
Adapting to the AI revolution in CS: Discussing our 2023 AI report
AI and automation are revolutionizing the landscape of customer service. We surveyed support leaders world-wide to find out what they think about the shift, and how they’re navigating this change.
AI & Automation 2 min read
Announcing ‘The State of AI in Customer Service: 2023 Report’
We’re excited to announce “The State of AI in Customer Service: 2023 Report.” This report is jam-packed with insights, along with actionable tips that you can use to supercharge your support with AI, drive real business results, and have an outsized impact.
AI & Automation 7 min read
Everything you need to know about Fin, the breakthrough AI bot transforming customer service
For support teams that care about quality of customer experience, cultivating brand loyalty, and setting themselves up for success in an AI-powered customer service world – Fin, Intercom’s AI bot, is here to help.
AI & Automation 59 min watch
From science fiction to tech reality: Exploring the impact of AI
A fascinating conversation on AI that touches on a lot of the broader, existential issues raised by this incredible new tech.
AI & Automation 3 min read
Bots 🤖 and brains 🧠: The winning combination for customer service 🤩
What will the future of customer service look like in the age of AI? The reality is that it will require a combination of automation and humans – or as we like to say, “bots and brains.”
AI & Automation 30 min listen
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
Customer service is at the forefront of the AI revolution and everyone’s trying to keep up. Today, we tackle the burning question: How do you prepare your support team for AI?
AI & Automation 9 min read
Glossary of AI terms: Understanding GPT, neural networks, and more
If you’re struggling to tell your LLMs from your GenAIs, this AI glossary will set you straight with concise definitions around the key concepts around artificial intelligence.
AI & Automation 5 min read
What will the future of customer service look like? We asked 400 CS professionals to find out
We recently shared some early insights from our research into the effects of AI on customer service. Given how fast the industry is changing, we wanted to share more of the learnings that we’ve gotten from over 400 support leaders in North America to help support teams take advantage of this immense opportunity.