AI & Automation 25 min watch
Conversation starter: A chat about our groundbreaking new AI chatbot
Intercom Co-founder and CSO Des Traynor and Director of Machine Learning Fergal Reid sit down to discuss our new AI chatbot – Fin.
AI & Automation
Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
AI & Automation 60 min watch
The GPT effect: A new era of customer service
Recent breakthroughs with large language models have exceeded all of our expectations. We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service.
AI & Automation 17 min watch
Hi, Robot: Intercom interviews ChatGPT
We sit down for an interview with our first-ever non-human guest – a conversation with ChatGPT itself, the AI bot that’s the star of the moment.
AI & Automation 58 min listen
AI in the designer’s toolbox: Shaping the future with ChatGPT
As GPT raises the bar and large language models get more sophisticated, what new horizons will emerge for design thinking? And how will they disrupt the traditional role of product designers?
AI & Automation 40 min listen
ChatGPT is here to stay. Where will it take us?
GPT is unfolding before us, and we’re not missing a beat. As we explore the potential and limitations of this new tech, will it live up to the hype?
AI & Automation 30 min listen
Our grand experiment with GPT and generative AI
ChatGPT has taken the world by storm, and in this episode we reveal the customer service features we have built using this revolutionary AI.
AI & Automation 9 min read
Announcing Intercom’s new AI features
We’re incredibly excited to reveal new AI-powered beta features which bring the power of GPT technology to Intercom.
AI & Automation 50 min listen
Intercom on Product: How ChatGPT changed everything
The release of ChatGPT, OpenAI’s brand-new chatbot, has taken the internet by storm. The hype is rising, but the question remains: how big a deal is this? Listen to our Co-founder Des Traynor and Director of Machine Learning Fergal Reid discuss the implications of ChatGPT on tech and customer support.
AI & Automation 13 min read
Automated customer service: Support your customers more efficiently and effectively
Using automation as part of your customer support offering can change the game for your business – as long as you maintain a thoughtful, personal approach. Here’s how to balance automation and personalization.
