Product & Design 31 min listen
GitHub’s Joel Califa on keeping sight of your users
In his recent post “Subverted Design”, GitHub Senior Product Designer Joel Califa reminds us that if we gear too far…
Adam Risman
Latest posts by Adam Risman
Product & Design 32 min listen
Erika Hall on the importance of conversation in design
With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one…
Customer Engagement 31 min listen
Slack’s Rachel Hepworth on bringing growth marketing to a high growth company
That company, of course, is Slack, and Rachel’s growth marketing team now owns Slack’s full acquisition funnel, from demand generation and…
News & Updates 1 min read
Intercom on Customer Engagement – now on audiobook
In customer engagement, the right context for a message matters just as much as the right time and recipient. Given…
Product & Design 30 min listen
Siqi Chen, former VP of Growth at Postmates, on scaling a growth team
Eventually, they’ll have to start being deliberate about growth to make sure new signups actually stick around – and that…
Engineering 30 min listen
Jean Hsu on people-centric management
When it comes to the importance of good people management, one data point speaks loudly above the rest. That is, people leave managers not companies.
Customer Engagement 37 min listen
Lessons in marketing from some of tech’s brightest minds
This week we released Intercom on Marketing, a book which compiles the most important lessons we’ve learned, both marketing Intercom…
Customer Engagement 31 min listen
Shopify’s Hana Abaza on sales and marketing
Hana is Head of Marketing for Shopify Plus, the ecommerce platform’s upmarket offering for high-volume, fast growing businesses, which include…
Customer Engagement 25 min listen
Dropbox’s Jenna Crane on bringing a new product to market
That not only means telling a compelling story and shipping a product that delivers on it, but also convincing someone…