Product & Design 26 min listen
Mind the Product’s Martin Eriksson on product leadership
But what separates those who become foundational leaders for years to come from those who fail to find their footing?…
Adam Risman
Latest posts by Adam Risman
Customer Service 28 min listen
Slack’s Ali Rayl on supporting 5 million daily active users
In your startup’s early days there are two inputs connecting customers to your brand: the product experience and the support experience.
Product & Design 26 min listen
Dropbox’s John Saito on the role of writing in experience design
A short snippet of copy sets the tone for a user’s experience, and it can make or break whether they’re…
Product & Design 30 min listen
Airtable’s Andrew Ofstad on maintaining simplicity at scale
As a new product manager on what had become a convoluted Google Maps product, Andrew Ofstad was challenged with solving…
Product & Design 31 min listen
Google’s Golden Krishna on designing screenless experiences
In some cases apps that necessitate tap after tap or click after click – experiences relegated to a screen – simply…
Engineering 28 min listen
Quip’s Edmond Lau on how to become a more effective engineer
If you ask Edmond Lau, an engineer working on user growth and engagement at Quip, those outcomes have little to…
Customer Engagement 1 min listen
Podcasting: where content marketing meets the earbuds
You wouldn’t build a product that reaches users through just one interface or in only one context, so why limit…
Product & Design 23 min listen
Mind the Product’s Janna Bastow on building product roadmaps
That’s where a well crafted product roadmap comes in, something Janna Bastow knows all about. A product manager by trade,…
Customer Service 26 min listen
Intercom’s Jeff Gardner on keeping customer support personal at scale
Treat your customers poorly or fail to educate them on how to use all the great features your product offers, and they won’t stick around for long.