Anna Murphy

Published Jun 8, 2021 10 min

Conversational support isn’t just a nice-to-have – it’s make or break

Published Jun 1, 2021 10 min

The biggest challenges facing support teams right now (and how to solve them)

Published May 25, 2021 11 min

How the pandemic has changed customer support forever

Published May 13, 2021 36 min

Gong’s Linda Lin on customer success strategies for moving upmarket

Published Apr 29, 2021 40 min

360Learning’s Joei Chan on embracing innovation as a content marketer

Published Apr 15, 2021 45 min

MadKudu’s Francis Brero on how AI can boost your conversational support

Published Mar 25, 2021 30 min

CX pioneer Jeanne Bliss on building customer-centric businesses

Published Feb 25, 2021 30 min

CX expert Annette Franz on putting the ‘customer’ in ‘customer experience’

Published Feb 2, 2021 2 min

Beyond CSAT: How customer satisfaction metrics are changing

Published Dec 22, 2020 3 min

What we learned from Scale in 2020