Latest posts by Annie Berrones
As your customer base expands globally, don’t let your support strategy fall behind. We surveyed top support leaders to learn their best practices for global customer support.
News & Updates 7 min read
We’re making it even easier to have conversations with your customers with new, powerful updates to our management tools for marketing and support teams. Here are a few highlights from this quarter.
AI & Automation 5 min read
If your support team is routinely asking the same set of questions at the start of every chat conversation, it’s time to ask if you’re using the right tools to triage support issues.
Customer Service 6 min read
Today we’re launching three huge updates to our Articles and Custom Bots products and more to help you scale your support with Intercom.
News & Updates 5 min read
Over the past month, we’ve shipped several improvements and new features aimed at helping you to get more done – whether you work on sales, marketing or support.
