Annie Berrones

Former Principal Product Marketing Manager, Intercom

Published Jul 6, 2021 13 min

Strategies to take your customer support global

global customer support challenges

Published Nov 10, 2020 8 min

Built for you: Banners, Series, and more features to create a conversational experience

Built for you: Banners, Series, and more features to create a conversational experience

Published Nov 13, 2019 5 min

How a chatbot sped up our tech support resolution time by 50%

tech support resolution time

Published Jul 10, 2019 6 min

Announcing three brand new features to help scale your support

Published Feb 27, 2019 5 min

What we shipped: 5 features to boost productivity

What we shipped: 5 features to boost productivity