Published Jan 27, 2021 7 min Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success
Published Dec 15, 2020 8 min Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center
Published Dec 8, 2020 13 min Help desk metrics: Elevate your customer support with the right insights
Published Nov 24, 2020 7 min Quality and consistency: Best practices for building a strong, scalable support experience
Published Oct 27, 2020 7 min Slack’s Kristen Swanson on building the deeply human support experience your customers deserve – and expect
Published Sep 30, 2020 5 min Aircall’s Global Head of Customer Care Ian MacLean on preventing the ‘swivel chair effect’
Published Aug 10, 2020 5 min Navigating the unknown: How contact tracing app Rippl is using Intercom to guide New Zealand into the “new normal”
