Brian Donohue

VP Product, Intercom

Brian is VP Product at Intercom. Previously, he was Director of Design at Houghton Mifflin Harcourt.

Published Sep 22, 2021 9 min

Easier help is better help: Announcing completely redesigned Articles in the Intercom Messenger

Self serve messenger Articles launch

Published Feb 20, 2020 32 min

Buster Benson on the art of productive disagreement

Published Dec 10, 2019 14 min

Ship outcomes, not just features, with the Product Impact Framework

Published Jul 4, 2019 30 min

Josh Seiden on why product teams should focus on outcomes over output

Published Jun 3, 2019 5 min

Steps to success: The importance of a clear career path for product managers

Product Managers Career Path Hero

Published Apr 17, 2019 9 min

Announcing Product Tours: A new way to create powerful, personalized user onboarding

Published Oct 11, 2018 7 min

Introducing Answer Bot: Instant resolutions and happier customers

Published Aug 15, 2018 7 min

Embracing complexity: Designing our Custom Bot builder

Published Jul 4, 2018 23 min

Builder beware: Marketing tension in product-first companies

Published Apr 25, 2018 8 min

Product thinking: behind our new Messenger home screen