Latest posts by Brian Donohue
We’ve redesigned our Messenger with an embedded help center experience, making it much easier for your customers to get the help they need, fast.
Product & Design 32 min listen
Author and product leader Buster Benson joins Intercom’s Director of Product Management to discuss his recent book “Why Are We Yelling: The Art of Productive Disagreement”. He shares his insights for teams looking to practically apply this in the workplace.
Product & Design 13 min read
How can you determine whether the features you release are leading to positive outcomes for your business? We use the Product Impact Framework to clarify how one leads to the other.
Product & Design 30 min listen
Josh Seiden, author of the new book Outcomes Over Output, joins the Intercom podcast to discuss why focusing on outcomes instead of outputs has become a rallying call for product teams today.
Product & Design 5 min read
Career ladders make it clear to product managers what’s expected of the role and what’s expected of them to get a promotion. Learn what we focused on in our PM career ladder.
News & Updates 8 min read
Introducing Product Tours – craft tailor-made onboarding experiences for your users, with contextual, personalized tours to help you take your onboarding and retention to the next level.
News & Updates 6 min read
Introducing Answer Bot (now called Resolution Bot), an intelligent chatbot that automatically and instantly resolves your customers’ most common questions. No matter how busy your team is, give customers precise, instant answers 24/7 with Answer Bot.
AI & Automation 6 min read
For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it…
Product & Design 23 min watch
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We…
Product & Design 8 min read
Yesterday marked one of our biggest releases yet – our all new messenger. One of the most exciting concepts is…