Brian Donohue

VP Product, Intercom

Brian is VP Product at Intercom. Previously, he was Director of Design at Houghton Mifflin Harcourt.

Published Aug 13, 2026 7 min

Announcing Evals and Releases: Evaluate Fin before, during, and after you go live

Evals and Releases

Published Mar 10, 2026 5 min

Fin Product Updates: February recap

Fin Product Updates_CoverImage

Published Sep 22, 2021 9 min

Easier help is better help: Announcing completely redesigned Articles in the Intercom Messenger

Self serve messenger Articles launch

Published Feb 20, 2020 32 min

Buster Benson on the art of productive disagreement

Published Dec 10, 2019 14 min

Ship outcomes, not just features, with the Product Impact Framework

Published Jul 4, 2019 30 min

Josh Seiden on why product teams should focus on outcomes over output

Published Jun 3, 2019 5 min

Steps to success: The importance of a clear career path for product managers

Product Managers Career Path Hero

Published Apr 17, 2019 9 min

Announcing Product Tours: A new way to create powerful, personalized user onboarding

Published Aug 15, 2018 7 min

Embracing complexity: Designing our Custom Bot builder

Published Jul 4, 2018 23 min

Builder beware: Marketing tension in product-first companies