![](https://blog.intercomassets.com/blog/wp-content/uploads/2020/02/2002_Podcast_FergalCiaran_Hero-Compressed-copy-6-1200x560.jpg.optimal.jpg)
Product & Design
46 min listen
Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot
To celebrate the launch of our most ambitious machine learning project to-date, this week’s podcast features a conversation with Fergal Reid, one of the brains behind the operation.