Latest posts by Courtney Chuang
We hear from Carl Gold (Chief Data Scientist at Zuora) about how the subscription model is transforming legacy businesses, how companies can fight churn with data, and what Goldilocks can teach us all about growth.
Customer Service 8 min read
How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.
Scale by Intercom 30 min listen
Sprinklr’s VP of Marketing Yoli Chisholm shares what she’s learned about marketing a brand that boasts Microsoft, Samsung, and Cisco as customers.
Scale by Intercom 32 min listen
Companies have to operate with more focus and greater efficiency than ever before. Luke Diaz shares how the data provider is using automation to do what can seem impossible today – drive business growth.
Scale by Intercom 28 min listen
In the return of the Scale podcast, we sit down with Pam Dodrill, Zapier’s VP of Support & Success, for an inside look at how she drives meaningful outcomes for +100k customers.
Customer Service 8 min read
Putting your customers first is easier said than done. We spoke to support leaders at Zapier, Wistia, Automattic, and more to find out what it actually takes to drive long-term loyalty.
Scale by Intercom 2 min read
Scale is a new place where we explore how leaders are propelling their companies forward – by keeping their customers front and center.
Customer Service 10 min read
How has the coronavirus outbreak impacted customer support teams? We surveyed 400 support leaders and interviewed more to find out how they’re caring for their customers and their teams – in a crisis.
Scale by Intercom 36 min listen
Yvonne Chen, VP of Marketing at Udemy for Business, tells us how they built a thriving B2B SaaS business on top of a massively successful consumer marketplace.
Scale by Intercom 28 min listen
ChartMogul founder and CEO Nick Franklin discusses the ups and downs of hypergrowth, from how he built a highly engaged audience to why he’s so focused on solving one core problem.