Latest posts by Dee Reddy
Product & Design 27 min listen
We spoke with Deepa Subramanian, CEO of Wootric, about the critical points of the user experience that companies need to measure, how Wootric’s been able to apply machine learning to their platform and what it means to be a customer-led product team.
Customer Service 37 min listen
When global work moves online overnight, a wave of support tickets follows. Our support leaders share how they’ve steadied the course.
Customer Engagement 26 min listen
We chatted with folks at Atlassian, Monday.com, Shopify Plus and more to learn how they’re adapting and pivoting.
News & Updates 30 min listen
We’ve brought together three of our most experienced remote folks for a roundtable discussion (hosted remotely of course) to talk through what they’ve learned and how to operate at your best while on your own.
Customer Engagement 40 min listen
Nurturing a sense of community is more important than ever in these unprecedented times. We caught up with Bailey Richardson of People & Company to get her advice on how companies and groups can cope.
Product & Design 42 min listen
Jasmine Friedl, Intercom’s Director of Product Design talks to Dee Reddy about her unique upbringing, her journey to a career in design and how she’s built her team in San Francisco.
Scale by Intercom 32 min listen
Tray.io’s Alex Ortiz shares what automation means for the future of work and, in particular, for the marketing world. He discusses why it’s the key to allowing your team focus on strategy, creativity, and execution.
Scale by Intercom 36 min listen
Yvonne Chen, VP of Marketing at Udemy for Business, tells us how they built a thriving B2B SaaS business on top of a massively successful consumer marketplace.
Scale by Intercom 28 min listen
ChartMogul founder and CEO Nick Franklin discusses the ups and downs of hypergrowth, from how he built a highly engaged audience to why he’s so focused on solving one core problem.