Latest posts by Dee Reddy
News & Updates 35 min listen
This year has been a busy one for us on the podcast – we released over 57 episodes on everything from growth and sales to product and design. Here’s a roundup of our favorite conversations from year that was.
Scale by Intercom 32 min listen
Vidyard’s CEO Michael Litt discusses how flipping the freemium model on its head became their answer to accelerated growth.
Scale by Intercom 32 min listen
Google’s Matt Rogers discusses the challenges faced by SaaS companies both starting out and scaling in today’s swiftly evolving market plus AI trends in SaaS.
Scale by Intercom 33 min listen
Ed Fry, Head of Growth at Paddle, discusses how the company grew revenue by 2500%, his 5 star framework for Saas growth, and more.
Scale by Intercom 28 min listen
Tara Robertson tells John Collins how Sprout Social built an empathetic, data-driven customer journey to ensure customer retention.
Scale by Intercom 35 min listen
How do you ensure happy customer relationships at scale? By creating a Customer Success team to look after your customers post-sale.
Sales 32 min listen
Spendesk’s Head of Sales, Nicolas Marchais, joins Dee Reddy on Inside Intercom to discuss how growing businesses can nimbly adapting to new markets and to new types of clients.
Product & Design 30 min listen
Tim Campos joins us for a discussion that ranges from balancing human-computer interaction to scaling productivity practices and how to define efficiency in a knowledge-based economy.
Customer Engagement 34 min listen
What makes a community in the age of the internet? Bailey Richardson shares her fascinating insights gleaned from her work at the likes of Instagram.