Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des leads Intercom's R&D org and oversees its product strategy. He often speaks about product and growth strategies at conferences worldwide, including SaaStr, Web Summit, and The Next Web. You can also find him hosting the Intercom on Product podcast. Prior to Intercom he co-founded Exceptional and worked in UX design.

Published Dec 14, 2011 6 min

Focus on the job, not the customer

Focus on the job, not the customer

Published Dec 9, 2011 1 min

Writing an interface

Published Dec 8, 2011 4 min

Gimmicks and patterns in interface design

Gimmicks and patterns in interface design

Published Nov 25, 2011 3 min

The problem with data driven decisions

The problem with data driven decisions

Published Nov 15, 2011 2 min

You Can’t Fake Culture

Published Nov 2, 2011 2 min

Features & Physics Envy

Published Nov 1, 2011 5 min

To Sustain or disrupt?

To Sustain or disrupt?

Published Oct 20, 2011 7 min

The Death and Rebirth of Customer Experience

Published Oct 18, 2011 3 min

Why startups need a strong vision

Why startups need a strong vision

Published Oct 13, 2011 5 min

Beware of icebergs