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Product & Design 5 min read
Where to draw the line as a product manager
The most important thing a product manager does is decide where their product stops and someone else’s product takes over….
Latest posts by Des Traynor
Product & Design 5 min read
The most important thing a product manager does is decide where their product stops and someone else’s product takes over….
Product & Design 5 min read
The goal of preparing wireframes is to solve design challenges regarding layout, and priority. This is usually done in wireframes…
Customer Service 4 min read
There are 3 types of data that every product manager or application owner should have easy access to: User Activity,…
Customer Service 3 min read
It’s crucial for start-ups to know who uses their application and how. One of our goals with Intercom has been…
Customer Engagement 5 min read
Today we launched automated emails in Intercom. A feature that evokes the old Spider-Man quote: “With great power comes great…
Product & Design 2 min read
A closed beta is an excellent feedback loop. It lets you see what works well in your application, and it…
Product & Design 1 min read
Naming a product is difficult. Branding legend Marty Neumeier says that good product names have seven characteristics. They should be…
Customer Engagement 6 min read
The total market for coffee in America is worth about eighteen billion dollars. That’s $18,000,000,000 if you like to see…
Customer Service 5 min read
Everything you design—from slide decks to email newsletters, from marketing sites to company t-shirts—has a goal, and that goal is…