Geoffrey Keating

Former Senior Editor, Intercom

Published Jun 28, 2017 2 min

Learn how to nurture new signups beyond the free trial

Published Jun 13, 2017 5 min

Behind the design of Intercom on Starting Up

Published Jun 7, 2017 7 min

If acquisition is easy, retention can be too

Published May 17, 2017 5 min

What everyone ought to know about subject lines

Published Apr 18, 2017 5 min

What our data says about the best time to send messages

Published Feb 23, 2017 25 min

Scott Belsky on the importance of your product’s first mile

Published Jan 23, 2017 6 min

SMS is making everything old new again

Published Jan 9, 2017 5 min

Turning amateur users into experts

Published Dec 21, 2016 4 min

2016 on Inside Intercom

Published Nov 2, 2016 23 min

Etsy engineering director Lara Hogan on public speaking