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Intercom Blog
Product
For customers
Meet your customers where they already are with the world’s best business messenger for chat, email, voice, social…
For support agents
An AI-enhanced inbox to supercharge your team.
For support leaders
Manage your team, your AI agents and your entire support experience in one beautifully designed system.
Resources
Ideas blog
Product & Design thoughts from our leadership team
AI research blog
Insights from the Intercom AI group
The Ticket podcast
Conversations with future-focused leaders at the cutting edge of customer service.
Our customers
Help center
Academy
Events
Community
Guides & Reports
Sign in
View demo
Start free trial
Kesha Mykhailov
Staff Product Engineer, Intercom
Published
Jul 14, 2022
10 min
Building a resilient system: Our journey to observability at Intercom
Published
Aug 11, 2021
6 min
Shipping fast and safe: Building a culture of low-risk learning
