Sian Townsend

Published Aug 28, 2019 16 min

Customer feedback strategy: How to collect, analyze, and take action

Published Aug 17, 2017 29 min

GV’s Michael Margolis on user research for startups

Published Oct 5, 2016 10 min

Understanding your users’ mental model

Published May 20, 2016 1 min

Jobs-to-be-Done: from doubter to believer

Published Jan 6, 2016 10 min

Research at Intercom: thinking beyond product

Published Oct 21, 2015 6 min

Product design starts with a fingerprint

Published Aug 8, 2014 5 min

Why I left Google to join Intercom