Latest posts by Sian Townsend
Customer feedback is key for understanding customer needs and shaping product roadmaps, but how do you go about gathering and analyzing it? This in-depth guide explains everything you need to know.
Product & Design 29 min listen
Following several years as a user researcher manager for communication products like Gmail, GTalk and Google Voice, Michael became the UX…
Product & Design 10 min watch
If you want to understand how someone thinks your product works, give them a pencil and ask them to draw…
Product & Design 1 min watch
Two years ago, I’d never heard of the Jobs-to-be-Done framework. Was it truly a better way to design products and innovate?…
Product & Design 10 min watch
User research at a tech company typically lives within the product team. Researchers work with product managers and designers to…
Product & Design 5 min read
In the past 10 years, I’ve sat in countless meetings in multiple countries where Product Managers at technology companies talked…
Product & Design 5 min read
After a 7.5 year international adventure with Google, I’ve joined Intercom as Director of Research. So, what lured me away…