Jack Jenkins

Former Senior Product Education Manager, Intercom

Jack Jenkins was a Senior Product Education Manager at Intercom where he manages the Help Center. Previously, Jack was a Senior Support Engineer at Intercom and a Customer Support Analyst at Nookal.

Published Nov 9, 2021 7 min

The experiment that reveals how proactive support directly affects your bottom line

Published Sep 15, 2020 7 min

PREACH: A tone of voice framework for customer support

Measuring tone of voice in customer support

Published Mar 25, 2020 5 min

Tips for using Intercom to help with your COVID-19 response

Published Mar 9, 2020 4 min

Working across land and sea: Tips for remote communication

Published Jul 22, 2019 7 min

Building help content into your product launch

How to use help content for product launches

Published Nov 23, 2016 5 min

Staying connected to a company culture remotely

Published Oct 11, 2016 4 min