Latest posts by John Collins
News & Updates 40 min watch
Automation in the form of chatbots is going to transform business–to–customer communication. Watch CEO Eoghan McCabe and product leader Matt Hodges share our vision for the future of automation and bots in The Next Chapter keynote.
News & Updates 5 min read
Welcome to the new reimagined Inside Intercom, a complete redesign that showcases the breadth of content we publish for our growing, diverse readership.
Customer Engagement 6 min read
The first law of content marketing is that publishing is an expensive business. No matter how hard you try to…
Customer Engagement 10 min watch
Technology firms have a long and storied history with commercials. Just reading that sentence you’re probably already thinking about half-time…
Sales 4 min read
In this era of business, the written word has become even more crucial for building relationships with buyers. Here are 7 tips to help you craft the perfect sales message.
News & Updates 2 min read
That’s right, would you offer yourself a job at your company? It’s a question every interviewer should ask themselves. No,…
News & Updates 4 min read
After publishing 230 articles and 3 books, releasing almost 50 podcasts, creating 4 starter kits and supporting a world tour,…
Customer Engagement 4 min read
There’s a classic Calvin and Hobbes cartoon strip that’s always stuck with me. In it we see our pint sized…
News & Updates 2 min read
The importance of engaging with your customers is arguably the biggest change that has occurred in business in the 21st…