Product & Design 23 min listen
Intercom’s Hugh Durkin on the future of browsers, platforms and apps
Following several years of developer ecosystem work at Facebook, Hugh joined Intercom to launch our Developer Platform and Program. This now…
John Collins
Latest posts by John Collins
Customer Engagement 3 min read
Q&A: How do you decide what to write?
Given that we’ve invested so heavily in content over the years, we’re often asked about what this looks like day-to-day….
News & Updates 23 min listen
500 Startups’ Elizabeth Yin on seed-stage venture capital
Elizabeth became a Partner at 500 Startups in the spring of 2015, but her connection to the early-stage venture fund…
Customer Engagement 4 min read
How we redesigned our blog, Inside Intercom
We pride ourselves on the fact that Intercom has become synonymous with high quality design and content. But we never…
Customer Engagement 14 min watch
Content as a growth engine for your business
Would anyone argue that content marketing can be one of the most cost-effective tools for growing a business? That’s probably why…
Customer Engagement 26 min listen
Inside Intercom Boston startup panel
At the recent Boston stop on our Inside Intercom World Tour, I invited leaders from three of our favorite local…
Product & Design 20 min listen
Inside Intercom Paris startup panel
At the recent Paris stop of our Inside Intercom World Tour, I brought founders from a few of our favorite…
Product & Design 22 min listen
Inside Intercom London startup panel
At the first stop of our Inside Intercom World Tour, in front of a sellout crowd at The Boiler House…
Customer Service 2 min read
When the answer isn’t in the data
Easy availability of data has fundamentally changed the game when it comes to validating business activities. But if we’re all…