News & Updates 5 min read
2015 on Inside Intercom
Continuing a tradition we started last year, we decided we’d head into the holiday period with a look back at…
John Collins
Latest posts by John Collins
Product & Design 59 min watch
Video: The future of design with Jeff Veen
Design is in the midst of continual change, so it’s increasingly rare to hear from those who have gone the…
News & Updates 44 min listen
Bessemer’s Ethan Kurzweil on raising capital
Bessemer have invested in billion dollar companies such as Pinterest and LinkedIn, while Ethan himself has led investments in Twitch,…
News & Updates 18 min listen
Social Capital’s Mamoon Hamid on raising capital
He’s a partner and co-founder at SocialCapital, Intercom’s lead Series A investor, and an early-stage investor in Box, Yammer, and…
Customer Service 5 min read
Effective messages have real goals
Knowing precisely what you want to achieve from a message before you send it is key. Not only to crafting…
Customer Service 5 min read
Seven properties of effective messages
The messages you send to customers need to work hard and work fast if they’re to engage with any real…
Customer Engagement 7 min read
Write books worth reading
They say everyone has at least one book in them. That might be true but the problem is getting it…
Customer Engagement 5 min read
Lessons learned from scaling a blog
Time is at a premium during the early stages of a startup. You’re simultaneously trying to create a product, attract…
News & Updates 1 min read
What you read when you’re not reading Inside Intercom
We know that Inside Intercom readers are a fairly discerning bunch but it was only when we carried out our…