News & Updates 1 min read
2014 on Inside Intercom
This is our 89th post of 2014, so we thought it’d be fun to look back at some of the…
John Collins
Latest posts by John Collins
Customer Engagement 7 min read
In praise of beautiful advertising
News – both the written word and video – has never been more widely consumed but the traditional business model…
Customer Engagement 5 min read
Why happiness at work really matters
Are you happy at work? Are the people you work with happy? Should you even care as long as the…
News & Updates 8 min read
Tom Dale talks frameworks, standards and open source
Intercom recently completed the first phase of a major project to re-write core parts of our product using the Ember.js…
Product & Design 7 min read
Privacy implications for product design
What do you consider private? Are you happy for your phone number to be searchable online? Your age? Your home…
News & Updates 4 min read
Doubling down on content
After almost a decade with The Irish Times and a 20 year career in print journalism, primarily covering technology and…