Latest posts by Kuba Niechciał
Intercom has a unique engineering and product culture – discover the main lessons around product and technology learned by one of our engineering directors during his time here.
Customer Service 3 min read
The process of localization involves tailoring your product to fit the needs of a local culture and language. It means that users across the world get the same great experience within your product, regardless of where they are or the language they speak – and it’s a major part of our mission to make internet business personal.
Product & Design 6 min read
Running retrospectives is a common challenge for many teams. We’ve rethought the widely used “Stop, Start, Continue” model, focusing first on continuing the processes that already make our teams successful. Here’s why we use “Continue, Stop, Start” at Intercom.
Engineering 5 min read
As a manager, taking over an existing team poses some unique challenges – the cogs are already spinning and you don’t have deep context about anything. Here are some tips on how to get up to speed, fast.
Engineering 5 min read
Well thought-out engineering processes are an asset to any company – but if they aren’t being updated regularly, these processes can start to slow you down.
Engineering 6 min read
Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have…
Engineering 2 min read
In some of my previous workplaces, it was quite common among engineers to hear that the company was growing too…