Lauren Cassidy

Former Editor, Intercom

Lauren is a former Editor at Intercom. Lauren has a background in e-commerce writing, creating content for budding SaaS companies in Dublin.

Published Oct 4, 2022 2 min

Announcing our refreshed guide ‘The Customer Retention Starter Kit’

Published Sep 28, 2022 2 min

Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

Published Aug 23, 2022 5 min

Drive retention from customer support with 4 easy steps

Drive retention from customer support with 4 easy steps

Published Aug 16, 2022 7 min

In-context or out of touch: The future of online customer service

supporting customers in-context

Published Jun 29, 2022 11 min

How to use in-app messaging to retain your best customers

How to use in-app messaging to retain your best customers

Published May 18, 2022 12 min

What is first-party data?

What is First-Party Data?

Published Apr 26, 2022 8 min

5 quick ways to improve your e-commerce customer experience

5 quick ways to improve your e-commerce customer experience

Published Mar 10, 2022 9 min

Creating excellent customer experiences with the right e-commerce tech stack

The ultimate ecommerce tech stack

Published Mar 8, 2022 15 min

Celebrating International Women’s Day 2022: Women who broke the bias