Latest posts by Liam Geraghty
AI & Automation 20 min listen
Do people actually enjoy interacting with customer service chatbots? And what do they think about the new generation of AI-powered bots? Join us as we dive into our latest research to find out.
AI & Automation 20 min listen
Becoming AI-ready can be daunting at first. This AI expert shares a repeatable framework that helps you seize the right opportunities, measure their success, and set the stage for a seamless transition.
AI & Automation 20 min watch
Can a customer support chatbot tell a joke? Former head writer for The Tonight Show and software engineer, Joe Toplyn, joins us to answer that question via his AI joke generator – Witscript.
AI & Automation 12 min listen
For the past few months, we’ve been covering the functionality of Fin and the benefits it can bring to your customer service team. Today’s story, however, is not about specs or stats – it’s about the journey that led us to its name.
AI & Automation 40 min listen
AI and automation are revolutionizing the landscape of customer service. We surveyed support leaders world-wide to find out what they think about the shift, and how they’re navigating this change.
Customer Service 21 min watch
Healthcare author Jennifer FitzPatrick talks about simple strategies that can transform customers “from hateful to grateful”.
AI & Automation 59 min watch
A fascinating conversation on AI that touches on a lot of the broader, existential issues raised by this incredible new tech.
AI & Automation 30 min listen
Customer service is at the forefront of the AI revolution and everyone’s trying to keep up. Today, we tackle the burning question: How do you prepare your support team for AI?
AI & Automation 45 min watch
Join us for a discussion about how we went about building Fin, our new AI chatbot, and how we navigated the fast-moving world of AI.