Kate Sugrue, Liam Keegan, Author at The Intercom Blog

Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

Most companies depend on cross-functional teams when building a product that delivers real value. Intercom is no exception.

Kate Sugrue

Senior Manager, Advocacy & Community Marketing, Intercom

Liam Keegan

Senior Lifecycle Marketing Manager, Intercom

Customer Service 5 min read

Chat with us: Training chatbots to have conversations with customers

Training a chatbot might sound complex, but it’s more straightforward and intuitive than you might imagine. These are our best practices for how to do it.

Liam Keegan

Senior Lifecycle Marketing Manager, Intercom