Latest posts by Nate Munger
Bad product decisions come with the label “just this once, just for that customer.” Building one-off workarounds or features for important customers is the same as building temporary bridges for each driver…
Product & Design 6 min read
An inherent challenge for all early stage startups is deciding whether to focus on growth or product/market fit. It’s a…
Customer Engagement 6 min read
When it comes to guiding customers to success, a one-size-fits-all approach just won’t work. Instead, try differentiating your onboarding to…
Customer Service 8 min read
We’re strong proponents of the idea that successful onboarding is about finding the common ground where both you and your…
Customer Service 8 min read
When time and resources are at a premium, a little white glove customer support can help VIP customers convert and retain at a higher rate.