Product & Design 14 min listen
Let’s talk principles: Exploring how we build product at Intercom
Hear from experts across Intercom’s R&D team talk about the principles that guide their work everyday.
Niamh O'Connor
Latest posts by Niamh O'Connor
News & Updates 70 min watch
New at Intercom uncut: Watch our entire virtual launch event
Last week, we held our first virtual global event, New at Intercom, where we were joined by more than 2,500 customers, partners, and more.
Engineering 19 min listen
How do we feel about being called ‘women in tech’?
The phrase “women in tech” has become a catch-all label, used to describe everything from the problem, to the solution, to the community. But what does it mean for the women working at Intercom?
Customer Service 8 min read
Ready to scale your customer service offering? Ask these 3 questions first
At any critical moment in your company, it’s just as important to prioritize your customer service strategy as it is to plan your product roadmap or your next marketing campaign. Here are three questions to ask as you get ready to scale.
Product & Design 8 min read
5 strategies to help you avoid burnout at work
When you work on multiple projects across lots of teams, the risk of burnout feels high. Here are some ways you can avoid it.
Growth 2 min read
Interviewing at Intercom
Interviews have traditionally been pretty formal, which makes no sense to us at Intercom. Here are three simple rules of thumb to keep in mind when interviewing with us.
Growth 2 min read
Thinking of applying to Intercom?
Sometimes it feels like application processes aren’t designed with actual people in mind. By the time you’ve reached the end,…