Robbie Allan

Former Senior Product Manager, Intercom

Published Dec 14, 2021 7 min

Don’t tell me you miss me: 3 better approaches to user retention

user retention with these 3 approaches

Published Sep 14, 2021 5 min

7 proven techniques for writing a great problem statement

Intercom illustration by Harry Woodgate

Published Jan 5, 2021 4 min

For better products, start with a problem statement

Published Dec 1, 2020 7 min

Improve your user onboarding with Jobs-to-be-Done insights

Published Dec 10, 2019 14 min

Ship outcomes, not just features, with the Product Impact Framework

Published Jul 9, 2019 6 min

Hook trial users from their first use

Published Oct 22, 2018 4 min

How to retain more users with value-based onboarding

Published Sep 17, 2018 5 min

5 essential onboarding tactics for complex products