Latest posts by Robbie Allan
How often do you get an email from some company you once used with the immortal words “we miss you”? But that message feels insincere, because it paints a commercial relationship as a personal one. Here are 3 better approaches to user retention.
Product & Design 5 min read
Writing a problem statement can be deceptively hard, requiring a deep understanding of customers and abstract concepts. Here are seven techniques to un-stick yourself as you draft a problem statement.
Product & Design 4 min read
The secret to shipping successful product is clearly defining the problem that you’re setting out to solve. Here are some best practices to make that happen.
Product & Design 7 min read
To onboard customers successfully to a complex product, you’ll need to understand what’s attracting them to your solution, and what might prevent them from embracing change.
Product & Design 13 min read
How can you determine whether the features you release are leading to positive outcomes for your business? We use the Product Impact Framework to clarify how one leads to the other.
Customer Engagement 6 min read
People used to buy goods and services according to what was called the AIDA model – attention, interest, desire, and action. Digital marketplaces have disrupted that order, making onboarding and first use experiences more crucial than ever.
Customer Engagement 4 min read
Brand new users aren’t committed to your product when they first sign up. They’re just trying it out. A great…
Product & Design 5 min read
The ideal onboarding experience is an easy and frictionless path to finding value. Consumer products perfected this by building onboarding…