Latest posts by Ruairí Galavan
For your product to survive, you need to activate your new signups by getting them to take the actions that will enable them to see value in what you’re selling. But first, you need to accurately identify those activation steps.
Customer Engagement 12 min read
In-app marketing is one of the best ways to engage and retain your users. Learn about the different methods for in-app marketing, how create a strategy and which tools to use.
Customer Engagement 3 min read
We’ve written a lot about how to send the right message at the right time. And while timing is important,…
Customer Engagement 8 min read
How do help your new customers get the best out of your product? Learn why it pays to market to your customers and how to help them succeed with your product.
Customer Engagement 7 min read
A well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it. In software,…
Customer Service 7 min read
If you want customers to stick around, you need to show them how to get the most from your product….
Customer Service 3 min read
Great customer support is all about empowering your customers to find answers when they need them. Today, we’re releasing The…
Customer Service 6 min read
Helping your customers see the full value of your product is key to ensuring their loyalty, and webinars are one…
Customer Service 10 min read
Onboarding screencasts are the perfect way to show off your product, and set your new users up for success. The…
Customer Service 5 min read
Many online businesses have done little to improve our most frustrating real life customer support experiences. Too often, they rely…