Latest posts by Ryan Steinberg
The latest features in Intercom have greatly improved our Support team’s efficiency and ability to tackle gnarly customer questions. Here are the results we’ve seen.
Customer Service 11 min read
Struggling to strike the right balance between support efficiency and customer satisfaction? Learn how to maintain a burnout-free workload, while still delivering a great customer experience.
Customer Service 4 min read
We are big fans of emoji at Intercom, but when we noticed people were reluctant to use 😍 to rate conversations, we did some further research. Here’s what we found.
Customer Service 8 min read
In a business climate where customer support is often considered a cost center, we’ve seen firsthand that investing in real-time…
Customer Service 5 min read
The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower…
