Latest posts by Sharon Moorhouse
Building a successful product means saying no sometimes – but as a support rep, that can be challenging. Here are 6 ways that you can make saying “no” more palatable for the customer and easier on you.
Customer Service 14 min watch
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
Customer Service 4 min read
Want to build an exceptional customer support team for your software company? Each member needs first-rate tech qualifications, right? Wrong….