Strategies for providing next-generation service for today’s customers
You can now train Intercom’s AI Agent Fin to interact with customers in the same way you’d onboard a new team member. Learn how to instantly customize Fin’s behavior to ensure every customer gets consistent, high-quality support.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Stephanie Smith, Manager, Customer Success at Collage, about the best customer feedback they’ve ever received, and more.
AI & Automation 4 min read
In AI, trust and value matter – but price still rules. Value-aligned pricing is the future, but it must be fair and competitive.
Customer Engagement 36 min watch
Isabelle Zdatny, Head of Thought Leadership at the Qualtrics XM Institute unpacks the decline in customer feedback – and what it means for businesses aiming to deliver world-class experiences.
Customer Service 39 min watch
Too often in support, more time is spent diagnosing an issue than resolving it – and that’s a problem. Birdie’s Maxime Manseau explores the hidden costs of misdiagnosis in customer support: longer resolution times, frustrated customers, and burned-out agents.
Customer Service 4 min read
At Built For You Spring ’25, we show you how Fin AI Agent is redefining what’s possible for customer service with new capabilities to answer any question, on any channel, across any platform.
