Built For You Spring ‘25: The future of customer service is calling
Our vision is for Fin to answer any question, on any channel, across any platform. With our latest Built For You announcements, that vision is now a reality.
We believe that AI is on the path to resolving the majority of customer questions, creating a dramatically improved support experience. Here’s what’s new:
- Any question: With new breakthroughs like Fin Vision, Fin Guidance, Fin Tasks, and AI Inbox Translation, Fin can now answer any question no matter the language, format, or complexity it’s faced with.
- Any channel: Fin Voice brings Fin’s intelligence to phone support, enabling natural conversations and expanding Fin’s capabilities beyond text.
- Any platform: Fin now integrates seamlessly with Zendesk, Salesforce, and other major helpdesks. For custom built experiences, Fin over API lets you use AI-powered support exactly where you need it across your product.
Want to see these features in action? Watch the full broadcast here.
Answer any question
Truly resolving a customer’s question requires understanding their needs completely – no matter how they express themselves or the complexity of their issue.
Fin Vision: Fin can read and understand images
Customer conversations often take far longer than they should, with both sides struggling to troubleshoot or describe an issue that a simple screenshot or photo can unblock. With Fin Vision, Fin can analyze key details like text, reference numbers, or product information to diagnose the problem instantly – cutting down on lengthy explanations and reducing resolution times.
How to access: Fin Vision is available to all Intercom customers. If you’re using Fin, it already works for you – no setup required.
Fin Guidance: Train Fin to behave like your best agents
Every business has its own unique policies and a distinct brand voice. With Fin Guidance, you can train Fin in minutes to follow your specific guidelines. Simply tell Fin what to do in plain language – whether that’s how to address customers or how you’d like to handle escalations. With the one-click “Improve AI” button, you can refine Fin’s responses instantly.
How to access: Fin Guidance is available to all Intercom customers.
Register for the live demo on April 3 where we’ll give you a deeper look into the new features.
Fin Tasks: Teach Fin how to handle specific tasks
With Fin Tasks, you can lighten your team’s workload by automating processes like refunds, ID verification, and appointment rescheduling. Simply describe the task in natural language, and Fin builds the workflow for you, ensuring every step follows your business rules.
How to access: Fin Tasks is currently in a closed beta. If you’re interested in getting access, speak to your Intercom relationship or customer success manager.
AI Inbox Translation: Real-time translation, built into the inbox
AI Inbox Translation allows agents to speak with customers in any language without switching tools. Messages are instantly translated into the agent’s preferred language, and replies appear in the customer’s language – ensuring smooth, effective communication.
How to access: AI Inbox Translation is in open beta and available for all Intercom customers.
Available on every channel
Seamless communication means customers can reach you however they prefer – whether by phone, chat, or email.
Fin Voice: Human-quality AI support, now on phone
Long wait times and frustrating phone menus are a thing of the past. Fin Voice enables natural, real-time conversations, adapting to multiple languages, handling interruptions smoothly, and keeping interactions efficient and engaging.
How to access: Fin Voice is in early testing with a small set of customers today. Join the beta waitlist. We’re working to expand availability soon.
On every platform
Great customer experiences happen when businesses can improve their support without having to switch platforms or disrupt existing workflows.
Fin for Platforms: Use Fin on your current helpdesk – no migration needed
Fin for Platforms makes Fin available to any business on any customer service platform – starting with Zendesk and Salesforce – with no migration required. Fin takes less than an hour to set up. It learns from your existing knowledge base, follows your automation rules, and integrates directly into tickets, cases, live chat, and email workflows.
How to access: Fin for Platforms is available now. Pricing starts at $49 for 50 resolutions, plus $0.99 per additional resolution. You can also contact our sales team for a custom plan.
Fin over API: Bring Fin into any platform or product
Fin is no longer limited to the standard customer service channels. With Fin over API, you can integrate AI-powered support into just about any platform or part of your product – whether it’s a custom search experience, a community forum, or an internal help system.
How to access: Fin over API is coming soon. Get in touch with your Intercom relationship or customer success manager to learn more about our upcoming release timeline.
Experience the future of customer service first-hand
AI is transforming customer support, and businesses using Fin are already seeing dramatic improvements in efficiency, resolution rates, and customer satisfaction. And with each update, Fin is getting even better.
Want to see these features in action? Watch the full broadcast here.
You can also register for the live demo happening April 3, where we’ll take a deeper look at the features announced at Built For You and how they’re designed to help speed up resolutions across any channel, on any platform.
The future of customer service is here. Let’s build it – together.
