Our latest thinking on chatbots and how they are poised to usher in a new era in customer communication
According to our research, 69% of support leaders plan to invest more in AI in the year ahead. But not all bots are created equal, so here’s how to find the AI chatbot that’s right for you.
AI & Automation 20 min listen
Do people actually enjoy interacting with customer service chatbots? And what do they think about the new generation of AI-powered bots? Join us as we dive into our latest research to find out.
AI & Automation 8 min read
Meet our new AI chatbot, which delivers the power of GPT-4, fine-tuned for the support experience that Intercom provides.
AI & Automation 7 min read
For support teams that care about quality of customer experience, cultivating brand loyalty, and setting themselves up for success in an AI-powered customer service world – Fin, Intercom’s AI bot, is here to help.
AI & Automation 28 min listen
Conversational bot technology helps businesses go beyond human limits to connect with more prospects and customers. See how we can implement chatbots in a thoughtful way that elevates the customer experience.
AI & Automation 12 min listen
For the past few months, we’ve been covering the functionality of Fin and the benefits it can bring to your customer service team. Today’s story, however, is not about specs or stats – it’s about the journey that led us to its name.
AI & Automation 8 min read
No company can afford to take risks with customer data. Here, we’ll cover the most important things to understand around how AI chatbots are affecting data security and privacy across industries, and the way we’re approaching these issues when it comes to Fin.