Strategies for providing next-generation service for today’s customers
Customer Service 8 min read
There’s a perception that AI for customer service can only function over chat. However, our next-generation Fin AI Agent is truly omnichannel – discover how we developed AI technology that delivers great support over email.
Customer Service 29 min listen
Hear all the highlights from Pioneer, our first ever AI customer service summit, where we brought together industry leaders and experts to explore how AI is revolutionizing customer service.
Customer Service 8 min read
Check out all the news, highlights, key sessions, and product announcements from Pioneer 2024, Intercom’s first ever AI customer service summit.
AI & Automation 10 min read
We spoke with Constantina Samara, Head of Support at Synthesia, about the impact of AI and automation on scaling support in a cost-effective way, changing customer attitudes towards these technologies in customer service, and lessons learned from rolling out AI.
AI & Automation 9 min read
We spoke with Natalie Hurst, Director of Customer Success at Nuuly, about her motivation for adopting AI in customer service, the immense impact it’s had so far, implementation challenges she encountered – and overcame – and her vision for the future of AI-first customer service.
AI & Automation 11 min read
We spoke with Angelo Livanos, Senior Director of Global Support at Lightspeed Commerce, about burning topics in the CS space, like getting stakeholder buy-in for AI, approaches to rolling out the technology, managing change, and more.
Customer Service 30 min watch
Author Robert Richman chats with us about the importance of aligning company culture with customer service.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Robb Clarke, Head of Technical Operations at RB2B, about his greatest productivity hack, which movie robot he’d choose as his AI sidekick, and more.
Customer Service 30 min watch
Robert Spector joins us to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service.