Customer Service 3 min read
Response Time: Vol. 35
In our latest “Response Time” interview, we ask Trevor Kimball, Support Team Manager at MultiTracks.com, about the most valuable thing working in customer service has taught them, and more.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 30 min watch
The Ticket: Leadership’s role in creating a customer-centric culture
Author Blake Morgan joins us to discuss the importance of customer experience and the role of leaders in creating a customer-centric culture.
Customer Service 3 min read
Response Time: Vol. 34
In our latest “Response Time” interview, we ask Pat Barlow, Support Lead at Dovetail, about their greatest productivity hack, what Olympic sport customer service would be, and more.
Customer Service 20 min watch
The Ticket: A day in the life of a support knowledge manager
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.
Customer Service 2 min read
Response Time: Vol. 33
In our latest “Response Time” interview, we ask Sam Miller, Support Operations Manager at Dental Intelligence, about the most valuable thing their job has taught them, what they wish people knew about working in customer service, and more.
Customer Service 20 min watch
The Ticket: Defining and evaluating a remarkable customer experience
We explore our latest research on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.
Customer Service 20 min watch
Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost.
Customer Service 4 min read
Response Time: Vol. 32
In our latest “Response Time” interview, we ask Laura Bedoya, Technical Support Manager at Vitally, about the best thing a customer has ever said to them, which celebrity would be really great at their job, and more.
Customer Service 20 min watch
The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy
Serena Chan from Dovetail joins us to discuss how to conduct the right type of research and apply it to your CX.