Customer Service

It’s a given developers know their products better than their users but this can lead to a gulf in understanding…

We recently released a completely redesigned team inbox for Intercom to make it even easier for companies to talk with…

Finding the right tone for your customer communications can be tough. A/B testing messages in Intercom lets you quickly see…

It’s hard to imagine a product without search, yet it’s rare to see a product that does it well. It’s…

The gif is the cockroach of file formats. Every time we think it should die it re-appears with a new…

Much has already been said about the importance of getting users, and about converting and retaining them. However, most of…

The most effective messages we see in Intercom either educate or persuade customers. Let’s talk about why they work. If…

Judge a company by how they treat customers, not prospects, because you’ll be a customer for a lot longer than…