Customer Service

Conversations with customers are valuable, but they have to be the right type of conversations – not merely questions about…

Conversion rates and usage patterns will cause you many a sleepless night. Your team deploys a new feature or flow,…

What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never…

When everyone involved in building a product are also using the product themselves, they’re said to be ‘dogfooding’. Dogfooding empowers…

Product demos can be a great marketing tool when they focus on giving the attendees a fantastic experience. Customers should…

I remember daydreaming in the boardroom of a renowned university in Ireland while pretending to listen to a group of…

There are 3 types of data that every product manager or application owner should have easy access to: User Activity,…

It’s crucial for start-ups to know who uses their application and how. One of our goals with Intercom has been…

Everything you design—from slide decks to email newsletters, from marketing sites to company t-shirts—has a goal, and that goal is…