If shipping is your heartbeat, you're in the right place
ChatGPT has revolutionized the world’s perception of artificial intelligence – but how did we get here exactly? Explore the remarkable advancements and milestones in natural language processing that led to this groundbreaking innovation.
Product & Design 5 min read
Our engineering principle “shape the solution” allows us to deliver better customer value and maintain a team of highly engaged, aligned and motivated individuals.
Engineering 19 min watch
Hear the highlights (and lowlights) from a major Intercom outage, including what went wrong, how we fixed it, and the lessons we learned to prevent it from happening again.
Engineering 37 min watch
Discover how Intercom went from a patchwork of legacy systems and recurring incidents to a stable infrastructure that supports fast-moving product teams.
Engineering 5 min read
An update on the progress we’ve made since launching an overhaul of Intercom’s database architecture with Vitess and PlanetScale. Find out how PlanetScale Metal has changed the game, unlocking greater scalability, performance improvements, and zero-downtime maintenance.
Engineering 16 min read
Discover how Intercom is evolving its database infrastructure by migrating to Vitess and PlanetScale, unlocking greater scalability, reliability, and zero-downtime maintenance.
