Engineering

If shipping is your heartbeat, you’re in the right place

Published Jul 11, 2025 6 min

Stop monitoring systems; start monitoring outcomes

Published Mar 11, 2025 6 min

Evolving Intercom’s database infrastructure: Lessons and progress

Evolving Intercom’s database infrastructure: Lessons and progress

Published Dec 20, 2024 19 min

Making the best of a bad situation: Lessons from an Intercom outage

Making the best of a bad situation: Lessons from an Intercom outage

Published Dec 20, 2024 37 min

How we scaled engineering enablement and infrastructure at Intercom

How we scaled engineering enablement and infrastructure at Intercom

Published Oct 14, 2024 16 min

Evolving Intercom’s database infrastructure

Evolving Intercom’s database infrastructure

Published Feb 2, 2024 6 min

10 engineering lessons from 6 years at Intercom

Published Nov 27, 2023 20 min

Understanding AI: How we taught computers natural language

Understanding AI

Published Jun 14, 2023 3 min

Why Intercom is supporting the Embroider Initiative to update Ember

Published Oct 5, 2022 9 min

Intercom’s product principles: Start with the problem to achieve better solutions

Published Sep 28, 2022 7 min

You’re not starting from scratch: How your transferable skills can help you get ahead in a new career

You’re not starting from scratch: How your transferable skills can help you get ahead in a new career