Engineering 5 min read
Is it time to update your engineering processes?
Well thought-out engineering processes are an asset to any company – but if they aren’t being updated regularly, these processes can start to slow you down.
Engineering
If shipping is your heartbeat, you're in the right place
Engineering 31 min listen
Intercom’s Rich Archbold on how to run less software
In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission.
Engineering 4 min read
Don’t let fear of feedback undermine your technical design
Let’s begin with a hypothetical scenario: You’ve spent the last two weeks perfecting your pitch. You’ve thought through every possible…
Engineering 4 min read
Building “Minicom”: How our engineering interviews illustrate our values
The engineering interview presents a unique opportunity to showcase your company’s engineering culture and values to potential new hires. It…
Engineering 27 min listen
Stripe’s Will Larson on engineering and infrastructure management
Will Larson has managed infrastructure teams for some of the biggest names in software. Today he’s leading Foundation Engineering at…
Engineering 15 min read
Run less software
We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software, and here we explain its three pillars.
Engineering 6 min read
Move fast and optimize for the long term
At Intercom we operate by a core value: move fast and optimize for the long term. Here are five principles to help manage this tension.
Engineering 6 min read
Successful employee onboarding should focus on culture
Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have…
Engineering 10 min read
The continuous flow of weekly planning
Strategy and planning are the heart of great leadership and management. Why? Because a goal without a plan is just…