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Engineering 5 min read
How we fixed our on call process to avoid engineer burnout
Intercom’s mission is to make internet business personal. But it’s impossible to be personal when your product is broken. Uptime…
If shipping is your heartbeat, you're in the right place
Engineering 5 min read
Intercom’s mission is to make internet business personal. But it’s impossible to be personal when your product is broken. Uptime…
Engineering 5 min read
Well thought-out engineering processes are an asset to any company – but if they aren’t being updated regularly, these processes can start to slow you down.
Engineering 31 min listen
In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission.
Engineering 4 min read
Let’s begin with a hypothetical scenario: You’ve spent the last two weeks perfecting your pitch. You’ve thought through every possible…
Engineering 4 min read
The engineering interview presents a unique opportunity to showcase your company’s engineering culture and values to potential new hires. It…
Engineering 27 min listen
Will Larson has managed infrastructure teams for some of the biggest names in software. Today he’s leading Foundation Engineering at…
Engineering 15 min read
We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software, and here we explain its three pillars.
Engineering 6 min read
At Intercom we operate by a core value: move fast and optimize for the long term. Here are five principles to help manage this tension.
Engineering 6 min read
Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have…